FAQs

Standard shipping is free on every order.

We process and dispatch orders within 1–2 business days (Monday–Friday) after payment is confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

Standard delivery usually takes 7–12 business days from dispatch. Remote areas, customs checks, peak seasons, or bad weather can add another 3–7 business days. In exceptional cases, such as carrier disruptions or events beyond our control, delivery may take longer; we'll keep you updated if it does.

Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to update. You can also see your orders anytime by signing in to your account with the email you ordered with.

Email us at support@petjonita.com with your order number. We'll look into it, and if your package is lost in transit we'll send a free replacement.

Yes. You can request a return within 30 days of delivery. The item must be unused, unwashed, and in its original packaging with all tags and accessories.

Contact us at support@petjonita.com before sending anything back. We'll approve your return and send you the return address. Returns sent without approval can't be processed. Return shipping is paid by the customer, and we recommend a trackable service.

We're sorry about that. Email us within 30 days of delivery with your order number, a short description, and photos or a video of the damage. We'll send a free replacement or give you a full refund.

Once your return arrives and is inspected, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days.

Our grooming products are made for external use on pets. Every pet is different, so please read the label first and test a small amount on a small area. If your pet is very young, pregnant or nursing, elderly, has sensitive skin or allergies, or is on medication, ask your vet before use. See our Safety & Usage guide for details.

Our shampoo and flea and tick spray are made for dogs. Cats can be sensitive to some plant oils, including lavender, so please ask your vet before using them on a cat.

No. Jonita products are grooming products. They aren't intended to diagnose, treat, cure, or prevent any disease. If your pet has a health problem, please see your vet.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is secured by Shopify.

With an account you can see your order history and track your orders in one place. There's no password to remember: you sign in with a one-time code sent to your email.