Shipping policy
Shipping Policy Thank you for shopping at JONITA. Here are the terms and conditions that constitute our Shipping Policy.
- Free Shipping
We are pleased to offer Free Standard Shipping on all orders.
- Order Processing Time
All orders are processed and dispatched within 1–2 business days (Monday – Friday) following payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.
- Estimated Delivery Times
Standard Delivery: Typically takes 7–14 business days (Monday – Friday) from the date of dispatch. Remote Areas & Customs Delays: Deliveries to remote locations, rural areas, or packages subject to customs clearance, peak seasonal demand, or weather disruptions may occasionally require an additional 3–7 business days.
- Order Tracking
As soon as your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. Please allow 24–48 hours for tracking updates to populate within the carrier's network.
- Tracking Issues & Delayed Shipments
If your tracking details have not updated for an extended period or your shipment appears stalled, please contact our support team. We will gladly investigate and, if necessary, issue a replacement in accordance with our Refund Policy.